Privacy Policy

Last updated: January 2025

1. Introduction

Softontrent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered B2B software solutions and visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

Name and job title
Company name and address
Email address
Telephone number
Payment and billing information
Professional information relevant to our services

2.2 Usage Data

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses
Analytics data about your use of our AI solutions

2.3 AI Processing Data

Data you input for processing
Generated outputs and results
Performance metrics and usage patterns
Feedback and improvement suggestions

3. How We Use Your Information

To provide and maintain our AI services
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent and address technical issues
To train and improve our AI models (with anonymized data only)
To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information:

With service providers who assist in our operations
To comply with legal obligations or respond to legal requests
To protect our rights, privacy, safety, or property
With your consent or at your direction
In connection with a merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

Address: Franklins House, Wesley Lane, Bicester, OX26 6JU, United Kingdom

If you have any questions about our Privacy Policy, email us.

You can also reach us by submitting an enquiry through our Contact page.